AWI Quality Times for 03/22/2018

2018 began with Michael R. McNulty, Sr. taking the helm as elected Chair of the Quality Certification Corporation. Mike is Vice President, Estimating & Sales of Millwork One, Inc.  The  Cranston, Rhode Island company provides premium grade architectural woodwork serving all of New England, New York, Mid-Atlantic and beyond.  Millwork One has been a QCP Licensee since March 1998.

Mike told Quality Times (QT) that “QCP is important to the woodworker because it is a multi-faceted vehicle for providing a level field during the bid process, and post award provides a review process for continued improvement. It gives my client an assurance that they have teamed up with a manufacturer who complies with the latest standards for manufacturing and finishing. It creates a comfort level that the manufactured goods will stand the test of time.”

As Chair of QCC, Mike says his goals are …”To create and implement a strategic plan that will guide our organization.  Stay the course to uphold the integrity of the program (QCP) while increasing participation and improving inspection methods.”

Mike started his career in 1983 with the L. Vaughn Company in Warwick, RI. He is a 35-year industry veteran with a history of involvement in the Architectural Woodwork Institute (AWI) and its New England Chapter.  This year Mike is serving as President-elect of AWI, and in 2017 was AWI’s Vice President. He has held positions on AWI’s Chapter Officers Council, and Sustainable, Insurance / Safety and Finance Committees.  He has served on the AWI Board of Directors since 2014.

Millwork One began producing architectural millwork in a 13,000 sq. ft. facility in Warwick, RI in 1989.  Today, the firm’s 80,000 sq. ft. facility is comprised of 100 employees who produce millwork for corporate, hospitality, institutional, medical and realty clients. www.millworkone.com

The Quality Certification Program (QCP) continued its pattern of steady growth as the chart below illustrates.  Actual projects certified increased in 2017 athough project registrations showed a slight decrease.   Licensees are continuing to maintain their advantage of being pre-qualified to meet specifications that require a QCP project certificate. A slight increase in 2017 renewals occurred over the last two years, and QCP attracted 59 new applicants again, equal to 2016. 

In order to obtain project certificates and/or labels, the project must be registered prior to submitting a request for certification.  Remember, certification orders must be made at least two weeks prior to the commencement of fabrication to allow for scheduling of compliance inspections during the fabrication phase of the work.

• Anyone can register a project (owner, design professional, general contractor, woodworker).
• Only a QCP licensed company may certify a project.
• Project certification fees are five hundred dollars ($500) or one half of a percent, ½%, of the woodwork contract; whichever is greater.
• For complete information on certifying a project, read Section 4 of the QCP Policies.

Note:  The chart reflects activity through December 31, 2017

• To register a project, go to www.awiqcp.org/Project/Register.
• To order project certification, go to www.awiqcp.org/Project/Label/Order.  As stated above, this step must be completed at least two weeks prior to commencement of fabrication to avoid any program penalties or project delays.
• To order a project inspection go to www.awiqcp.org/Project/Inspection/Register.
• For complete information on renewing your QCP License see Section 3 of the QCP Policies. If you were Suspended for non-payment of the annual fee and have no other outstanding invoices, you may be reinstated without having to reapply in accordance with Section 3.1.7 of the QCP Policies and payment of the annual renewal fee plus the $300 late fee.  You will need your User Name and Password for renewing your QCP License.

If you’re interested in joining other successful QCP licensed firms and feel it is attainable for your company, explore the QCP application process by contacting Roxanne Accetta 571.222.4945 or visit our website, www.awiqcp.org,  for further details.  Prior to applying, be sure to read the entire QCP Policies as your application fee is non-refundable.

The AWI Quality Certification Board of Directors met March 9-10 in Charleston, SC, to continue work on the QCC Strategic Planning Process. The two-day meeting included modifying the Vision and Mission statements of the QCP and identifying goals and strategies to move the organization forward.

The updated Vision statement is:
The vision of the AWI Quality Certification Corporation is to be the recognized compliance organization for the architectural woodwork industry.

The revised Mission statement is:
The AWI Quality Certification Corporation promotes compliance with recognized architectural woodwork standards.

There was much focus on the goals for QCC, and they are still in draft format, but do include: Industry Leadership; Awareness and Growth.

As this is the first time QCC has worked to develop a strategic plan, the process has included an online survey, followed by two online webinars and a two-day face-to-face meeting. It may be that the largest benefit of this process has been the elevation of the AWI QCC Board into a highly functioning team. The next step is to take the draft plan and apply resources and tactics to the identified goals and strategies. This process will be followed by the Board’s review in the second quarter of 2018. Stay tuned for further updates.

With product specification, fabrication and installation deliveries looming, QCP Licensees are under enormous pressure to juggle time-sensitive schedules that accommodate customers. Registering for QCP project certification and undergoing project inspection, when applicable, presents another timing consideration. 

But QCP project inspections via Skype can fill the need, allowing both QCP Licensees and QCP Inspectors to change schedules more easily while allowing all parties to improve productivity and meet time-sensitive project deadlines.

What’s involved?

To find out, Quality Times (QT) recently spoke with Matt Gongwer of Lue Manufacturing, Inc., who worked with QCP Representative John Reininger to complete inspections for two of the firm’s projects requiring certification. John conducted both inspections via Skype, which were fully documented in about 90 minutes.  Use of the technology streamlined the process

What is Skype?
According to Skype’s website, “It is a powerful collaboration tool for real-time input. Built for business by Microsoft, the technology can be used with any device, such as a PC/Mac, iPhone, iPad and Android.  It allows for sharing of files, sending messages, using interactive tools with annotation, and more.” 

QCP Project Inspection
Lue Manufacturing has three QCP project inspections under its belt: The first is a “Provisional” (i.e. mandatory probationary) inspection conducted by John in person at Lue’s facility. The second and third inspections were executed remotely via Skype on the same day.  They involved solid surface countertops for an elementary school, and laminate casework/countertops for a police substation.  While these items were also staged in Lue’s plant at the time of remote inspection, John pointed out that, “in other circumstances, and depending on the complexity of the fabricated projects, off-site inspection of the installed products may also be required for fabrication certification,” John said.

What was Required of Lue Manufacturing Personnel?
“Not a lot,” Matt said.  “All we had to do was have appropriate measuring devices available and a way to use Skype. I used one of my team engineers to assist with camera and tools for examining the products.”

John explained that for any Skype inspection, he works with QCP Licensee personnel to set up video and audio using available technology, checking the signal, assuring that a clear picture is viewable and conversations are clearly audible.  “Once the technology is functioning, the inspection is the same as if a QCP Inspector is in the shop,” John said.

“For the Lue Manufacturing countertop inspection, I directed the engineer to show such things as seam joints and thickness, as well as provide a scan giving a whole picture of the finished product.”   Inspection of the countertops took about 30 minutes.  “The other project inspection involving casework and countertops was more complex and took about one hour,” John said.

Scheduling Flexibility
To begin with, remote inspections provide scheduling flexibility, which is a big benefit, according to Matt.  “For a commercial woodworking company dealing with architects and general contractors, everything is scheduled down to the day,” he told QT.  “There are tight deadlines for completing and gaining approval of the shop drawings, ordering materials, fabricating the products, sending submissions for QCP certification, and having QCP projects inspected — usually involving demanding turnarounds.  With QCP certification deadlines built into projects, woodwork industry outsiders don’t always understand timing issues,” Matt noted.  

Matt said, “Participating in the remote inspection process with its documentation serves as a self-inspection training process for self-labeling.  For instance, by responding to John’s direction about measuring space and other steps in the inspection process, our team knows what is expected for a certified project.”

Process Efficiencies
John told QT that the Skype inspections allow for more efficient coordination and scheduling. “Since I began using the technology, about 10 or more remote inspections have had to be rescheduled.”  John explained the benefits. “I’ve done three project inspections in one day.  I’ve conducted Skype project inspections in Montana, Missouri, Wisconsin, Florida and Alabama in a short period of time — all without logistical arrangements and travel expenses.  In between remote inspections, I can complete reports, thereby reducing their delivery turnaround time. The cost reduction and time savings is a tremendous benefit,” John said.  “The time savings of a remote inspection directly impacts project delivery and customer satisfaction,” Matt added.“

During Skyping, I gain quicker responses to information requests; I secure total agreement of all on board; it speeds up the inspection process; and provides documentation of the inspection.  If any product corrections are required, a remote re-inspection with visual proof of the corrections may only take 15 minutes,” John said.  Of course, for all re-inspections solely for the purpose of assessing corrections, QCP charges for inspection and reporting time.

John estimated that about 80% to 90% of project inspections could be conducted via Skype, thereby offering added benefits to QCP Licensees. 

“Matt is with one of our great 5-star companies concerning timing,” John said.  “John turns the inspection into a learning process so that going forward we are educated about how to correctly meet specifications in order to grow our business,” Matt noted.  

Matt Gongwer, Engineering Manager, Lue Manufacturing Inc.  Matt has been with Lue Manufacturing for 4-1/2 years.  Previously, Matt was associated with Coleman Cable, Inc., as a quality and process manager for 5-1/2 years and as a plant manager for 2-1/2 years. Based in Goshen, Indiana, Lue Manufacturing has been producing fine custom made countertops, cabinetry and case work for 45 years.   Founded in 1970, this second generation business has continued making products for both residential and commercial using a variety of surfaces and cabinetry. Lue Manufacturing became a QCP Licensee in August 2016; the company has been an AWI Manufacturing Member since 2009.  www.luemfg.com.

With product specification, fabrication and installation deliveries looming, QCP Licensees are under enormous pressure to juggle time-sensitive schedules that accommodate customers. Registering for QCP project certification and undergoing project inspection, when applicable, presents another timing consideration. 

But QCP project inspections via Skype can fill the need, allowing both QCP Licensees and QCP Inspectors to change schedules more easily while allowing all parties to improve productivity and meet time-sensitive project deadlines.

What’s involved?

To find out, Quality Times (QT) recently spoke with Matt Gongwer of Lue Manufacturing, Inc., who worked with QCP Representative John Reininger to complete inspections for two of the firm’s projects requiring certification. John conducted both inspections via Skype, which were fully documented in about 90 minutes.  Use of the technology streamlined the process

What is Skype?
According to Skype’s website, “It is a powerful collaboration tool for real-time input. Built for business by Microsoft, the technology can be used with any device, such as a PC/Mac, iPhone, iPad and Android.  It allows for sharing of files, sending messages, using interactive tools with annotation, and more.” 

QCP Project Inspection
Lue Manufacturing has three QCP project inspections under its belt: The first is a “Provisional” (i.e. mandatory probationary) inspection conducted by John in person at Lue’s facility. The second and third inspections were executed remotely via Skype on the same day.  They involved solid surface countertops for an elementary school, and laminate casework/countertops for a police substation.  While these items were also staged in Lue’s plant at the time of remote inspection, John pointed out that, “in other circumstances, and depending on the complexity of the fabricated projects, off-site inspection of the installed products may also be required for fabrication certification,” John said.

What was Required of Lue Manufacturing Personnel?
“Not a lot,” Matt said.  “All we had to do was have appropriate measuring devices available and a way to use Skype. I used one of my team engineers to assist with camera and tools for examining the products.”

John explained that for any Skype inspection, he works with QCP Licensee personnel to set up video and audio using available technology, checking the signal, assuring that a clear picture is viewable and conversations are clearly audible.  “Once the technology is functioning, the inspection is the same as if a QCP Inspector is in the shop,” John said.

“For the Lue Manufacturing countertop inspection, I directed the engineer to show such things as seam joints and thickness, as well as provide a scan giving a whole picture of the finished product.”   Inspection of the countertops took about 30 minutes.  “The other project inspection involving casework and countertops was more complex and took about one hour,” John said.

Scheduling Flexibility
To begin with, remote inspections provide scheduling flexibility, which is a big benefit, according to Matt.  “For a commercial woodworking company dealing with architects and general contractors, everything is scheduled down to the day,” he told QT.  “There are tight deadlines for completing and gaining approval of the shop drawings, ordering materials, fabricating the products, sending submissions for QCP certification, and having QCP projects inspected — usually involving demanding turnarounds.  With QCP certification deadlines built into projects, woodwork industry outsiders don’t always understand timing issues,” Matt noted.  

Matt said, “Participating in the remote inspection process with its documentation serves as a self-inspection training process for self-labeling.  For instance, by responding to John’s direction about measuring space and other steps in the inspection process, our team knows what is expected for a certified project.”

Process Efficiencies
John told QT that the Skype inspections allow for more efficient coordination and scheduling. “Since I began using the technology, about 10 or more remote inspections have had to be rescheduled.”  John explained the benefits. “I’ve done three project inspections in one day.  I’ve conducted Skype project inspections in Montana, Missouri, Wisconsin, Florida and Alabama in a short period of time — all without logistical arrangements and travel expenses.  In between remote inspections, I can complete reports, thereby reducing their delivery turnaround time. The cost reduction and time savings is a tremendous benefit,” John said.  “The time savings of a remote inspection directly impacts project delivery and customer satisfaction,” Matt added.“

During Skyping, I gain quicker responses to information requests; I secure total agreement of all on board; it speeds up the inspection process; and provides documentation of the inspection.  If any product corrections are required, a remote re-inspection with visual proof of the corrections may only take 15 minutes,” John said.  Of course, for all re-inspections solely for the purpose of assessing corrections, QCP charges for inspection and reporting time.

John estimated that about 80% to 90% of project inspections could be conducted via Skype, thereby offering added benefits to QCP Licensees. 

“Matt is with one of our great 5-star companies concerning timing,” John said.  “John turns the inspection into a learning process so that going forward we are educated about how to correctly meet specifications in order to grow our business,” Matt noted.  

Matt Gongwer, Engineering Manager, Lue Manufacturing Inc.  Matt has been with Lue Manufacturing for 4-1/2 years.  Previously, Matt was associated with Coleman Cable, Inc., as a quality and process manager for 5-1/2 years and as a plant manager for 2-1/2 years. Based in Goshen, Indiana, Lue Manufacturing has been producing fine custom made countertops, cabinetry and case work for 45 years.   Founded in 1970, this second generation business has continued making products for both residential and commercial using a variety of surfaces and cabinetry. Lue Manufacturing became a QCP Licensee in August 2016; the company has been an AWI Manufacturing Member since 2009.  www.luemfg.com.